16bd's Privacy Policy
Your personal information is completely safe with us. How we collect, use, and protect data is stated here transparently.
This Privacy Policy ("Policy") applies between the 16bd platform ("16bd", "we", "us") and its users ("you", "your"). When you use our website https://16bd.cam, register an account, or use any of our services, you agree to the terms of this Policy.
Our privacy policy is built in line with applicable laws and international best practices. We are committed to ensuring that your personal information is always safe, confidential, and used only for its stated purpose.
Definitions and Introduction
The key terms used in this privacy policy are defined below. Understanding these terms is necessary to read this document correctly:
Personal Information
Any information that can directly or indirectly identify a specific person — such as name, email, phone number, address, or financial details.
Platform
The 16bd website (https://16bd.cam), mobile applications, and other digital channels through which services are provided.
Cookie
Small text files stored on your device that help us improve your browsing experience.
Processing
Any operation involving personal information, including its collection, storage, modification, retrieval, use, disclosure, or deletion.
Third Party
Any person or organisation other than 16bd that assists in operating our services, such as payment processors or technology partners.
SSL Encryption
Secure Socket Layer technology that keeps your data transmission safe and encrypted over the internet.
What Information Do We Collect?
To provide 16bd's services and ensure security, we collect the following types of information:
2.1 Registration and Account Information
- Full name, username, and password (stored in hashed form)
- Email address and mobile phone number
- Date of birth (for age verification — users 21+ only)
- Residential address and country
- National ID or passport number (as part of identity verification and the KYC process)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, or bank transfer account numbers and related details
- Deposit and withdrawal amounts and dates
- Transaction history and reference numbers
2.3 Technical Information
- IP address, device type, and operating system
- Browser type and version
- Session duration, page visits, and navigation patterns
- Information obtained from cookies and web beacons
2.4 Gaming Activity Information
- Play history, bets, and result records
- Details of bonuses and promotions received
- Session activity and preferred game categories
Purpose of Data Use
We use your information for various purposes in compliance with this privacy policy. Each purpose is described in detail below:
3.1 Service Operation and Improvement
Your information is used to create and manage your account, process transactions, provide bonuses, and ensure the overall operation of the 16bd platform. We also analyse this information to personalise your experience and continually improve the quality of our services.
3.2 Identity Verification and Security
We use your information to verify each user's identity (KYC), confirm age (for users 21+), and protect account security. It is also used to prevent unauthorised access, fraud, and other harmful activities.
3.3 Financial Transaction Processing
Financial information is required to process deposits (minimum ৳300) and withdrawals (minimum ৳1,000) via bKash, Nagad, Rocket, or bank transfer. Accurate information is essential to confirm withdrawals within 10 to 45 minutes.
3.4 Legal Compliance and Regulatory Adherence
We are required to retain and process certain information to comply with anti-money laundering (AML) regulations, counter-terrorism financing requirements, and other applicable legal obligations.
3.5 Communication and Customer Support
Contact information is used to reach you through our 24/7 live chat support, email responses, and important account updates.
3.6 Responsible Gaming
Information is used to analyse gaming behaviour, identify potentially problematic patterns, and where needed offer users support and restriction options.
Sharing Information with Third Parties
16bd does not sell or commercially rent your personal information. However, information may be shared on a limited basis in the following circumstances:
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Payment Partners: Financial information necessary to process transactions is shared with payment processors such as bKash, Nagad, Rocket, or banks. These partners maintain their own security protocols.
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Technology Service Providers: Technology companies that assist in operating our platform are given limited access only to the information required to perform their work.
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Legal Requirements: We may be required to disclose information under court orders, valid requests from government authorities, or applicable law.
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Fraud Prevention: Information may be shared with online security organisations or anti-fraud services when necessary, but solely for the purpose of preventing fraud and misuse.
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Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new controller, who will be required to maintain protections consistent with this policy.
Cookies and Tracking Technologies
The 16bd platform uses cookies and similar technologies to improve your experience. Cookies are small files stored in your browser.
Essential Cookies
Required for the core functioning of the platform. They hold login sessions and security tokens. These cannot be disabled.
Analytics Cookies
Used to understand how you use the platform. They track page visits and click patterns to help improve our services.
Functionality Cookies
Remember your preferences and settings. Used for language, theme, and personalised experience.
Session Cookies
Automatically deleted when you close your browser. They hold temporary data such as cart contents.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit some platform functionality.
Data Retention Period
We retain your personal information only for as long as necessary. Retention periods for different types of data are as follows:
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Account Information: Retained for the duration the account is active and for a minimum of 5 years after closure, as required by law.
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Financial Transaction Records: Anti-money laundering regulations require a minimum of 5 years' retention from the date of the transaction.
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Gaming History: The complete history is retained while the account is active and for 2 years after closure.
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Communication Records: Customer service conversations and emails are retained for 2 years from the date of last contact.
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Technical Logs: IP addresses and session logs are generally deleted automatically after 90 days.
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KYC Documents: Identity verification documents are retained after account closure as required by law.
Once the specified retention period has passed, your information is deleted or anonymised using secure, non-recoverable methods.
Data Security Measures
16bd applies industry-standard technical and organisational measures to protect your information:
🔒 SSL Encryption
All data transmissions are protected by SSL/TLS encryption, keeping communication between your browser and our servers completely confidential.
🛡️ Firewall and Antivirus Protection
Our servers are protected by advanced firewall systems, and regular security checks are carried out.
🔑 Two-Factor Authentication
Two-factor authentication (2FA) is available for sensitive account activities, preventing unauthorised access.
👥 Staff Training and Access Controls
Only authorised staff have limited access to the information they need. Every access is logged and reviewed regularly.
💾 Regular Backups
Your information is backed up regularly and stored securely, reducing the risk of data loss to a minimum.
🔍 Security Audits
Regular third-party security audits are conducted on our systems, and any vulnerabilities found are addressed promptly.
Your Rights
You have the following rights regarding your personal information, which we respect and support you in exercising:
Right of Access
You can request at any time to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your information is incorrect or incomplete, you can request a correction. We will update it as soon as possible.
Right to Erasure
In certain circumstances you can request that your information be deleted, though limitations apply where legal obligations exist.
Right to Object to Processing
You can object to your information being processed for specific purposes, including marketing communications.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
To exercise any of the above rights, contact us by email at [email protected] or via 24/7 live chat. We will aim to respond to your request within 30 business days.
Protection of Minors
16bd strictly prohibits anyone under the age of 21 from using the platform. To this end:
- Date of birth is verified at registration, and no person under the age of 21 will be able to open an account.
- Age is verified through the KYC process, and additional verification is in place for suspicious cases.
- If any user registers with false information, their account will be cancelled immediately.
- We never knowingly collect personal information from anyone under the age of 21.
If you are aware that a minor is using our platform, please let us know at [email protected].
Privacy Policy Changes
16bd may update this privacy policy from time to time. In the event of changes:
- For significant changes, we will notify you by email or through a notice on the platform.
- The updated policy will take effect on the date it is published, as indicated by the "Effective Date" shown at the top of this page.
- If you continue using the platform after changes are made, you will automatically be considered to have agreed to the new policy.
- If you do not agree to the new policy, you have the right to close your account. Please contact us to do so.
We recommend that you review this page regularly to stay up to date with the latest policy.
Contact Us
If you have any questions, requests, or complaints regarding the privacy policy, please contact us through any of the following channels:
Privacy Contact
[email protected]
Chat with us directly in Bengali 24/7 — use the live chat button on the platform
Email requests are responded to within a maximum of 30 business days.
You can contact us in Bengali — all our support is available in Bengali.